Frequently Asked Questions
Questions?
Carolina Counseling
Greenville, NC
WHAT ARE YOUR PRIVATE PAY FEES?
Our private pay fees are $150 for the initial intake and $125 for follow up sessions.
DO YOU ACCEPT INSURANCE?
Most of our clinicians are credentialed with Aetna, BlueCross BlueShield, Cigna, Optum/United and Medcost. We will verify your mental health benefits before your first appointment and communicate any out-of-pocket expenses.
We do not bill insurance for marriage therapy and our private pay rate is $150/ session.
Interns provide services at a reduced cost of $60 per session for individuals and $75 for couples. Interns do not bill insurance.
WHERE CAN I ACCESS YOUR PAPERWORK?
We send copies of our paperwork through our secure portal.
Do you offer psychological evaluations, or referrals for psychological evaluations?
We do not offer psychological evaluations. However, we are happy to provide resources and referrals to trusted practices that specialize in comprehensive evaluations.
How often should I prepare to come to appointments?
Most clients begin with weekly or biweekly sessions to build consistency and rapport. Depending on your progress and goals, sessions may later shift to biweekly or monthly. Your counselor will work with you to create a schedule that best supports your needs.
About how long will it take for me be able to schedule my initial appointment?
Appointment availability can vary depending on demand and counselor schedules. In many cases, new clients can be scheduled within 1–2 weeks. If there is a waitlist, we will communicate clearly about timing and do our best to connect you with care as soon as possible.
What is the Good Faith Estimate?
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate In writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
