Privacy Policy

Effective date: November 12, 2026
Last updated: November 12, 2026

This policy explains what information Carolina Counseling ("we," "us") collects through this website, carolinacounselingnc.com, how we use it, who we share it with, and the choices you have.

We wrote it to be easy to read. If anything is unclear, please contact us.

The short version

• This policy covers our website only. It does not cover your therapy records. Those are covered by our Notice of Privacy Practices.
• Our website forms are secure. They are provided by TheraSaaS, a secure, HIPAA-compliant form provider.
• Regular email is not encrypted. Please don't send health details by email.
• Optional cookies stay off until you say yes. You can change your mind any time in Cookie preferences.
• We may run advertising, such as Google Ads, but we don't do remarketing, and we don't share your data with third-party advertisers or remarketing tools.
• We don't sell or share your personal information.
• You can ask to see, fix or delete your information. Email us at admin [at] carolinacounselingnc.com or call the phone number shown at the bottom of every page.
• In a crisis, do not use this website to reach us. Call or text 988 (Suicide and Crisis Lifeline) or call 911.

Your website information is not your therapy record

This website is for learning about our practice and getting in touch. It is not part of your care.

If you become a client, your health information is protected by federal law (HIPAA) and by state law. That information is covered by our Notice of Privacy Practices, not by this website policy.

Current clients: our Notice of Privacy Practices explains how we handle your therapy records. You can find it in your client portal, or ask us for a copy.

Current clients should use the secure client portal to message us or share forms.

A caution about regular email

Regular email is not encrypted, so it isn't a safe way to send private health information. If you email us, please share only your name, how to reach you, and a short note about the kind of help you're looking for. For example, "Looking for a therapist for anxiety" is plenty. We will ask for more details later, in a private and secure way.

Information we collect

Information you give us

When you fill out a form, email us, call us or text us, we may collect:

• Your name
• Your email address and phone number
• Your mailing address, if you share it
• Who the services are for (for example, you, your child or your teen) and the type of service you are asking about
• Your preferred times and how you would like us to contact you
• Anything you choose to write in a message box

Information collected automatically

Like most websites, our site and the tools it uses can collect some details automatically when you visit, such as:

• Your IP address (a number that identifies your internet connection) and your rough location (city or region)
• Your browser and device type
• The pages you visit, the page you came from, and how long you stay
• A random ID stored in a cookie, so a tool can tell when the same browser comes back

Some of these details, like an IP address or a cookie ID, can be linked to you, especially if they are combined with other information. That is why we only turn on optional tools after you agree.

How we use your information

We use your information to:

• Reply to your questions and help you get started with care
• Schedule consultations and appointments
• Send you information you asked for
• Understand how people use our website, so we can make it clearer and easier to use (only if you allow Analytics cookies)
• Keep our website safe and working
• Follow the law and protect our rights

We do not use the information from this website to make decisions about your care.

Advertising and remarketing

We may run advertising, such as Google Ads, but we don't do remarketing, and we don't share your data with third-party advertisers or remarketing tools.

If we run Google Ads, the Google Ads tag only measures which of our ads bring visitors to this site. It loads only if you allow Advertising cookies (or press "Accept all"). It never loads if you choose "Reject all" or your browser sends a Global Privacy Control signal. With your OK, it may run on any page of this site, including pages with our forms. We don't use it to show you ads on other websites and apps.

By "remarketing tools," we mean code that follows your visit so ads can be shown to you later on other websites and apps. We don't use any of these, for example:

• Google Ads remarketing (audience) tags
• The Meta (Facebook and Instagram) Pixel
• The TikTok Pixel
• Microsoft (Bing) UET tag
• The LinkedIn Insight Tag
• Google Analytics advertising features, such as Google Signals or ads personalization

Basic Google Analytics that only measures how people use our own website is not an advertising tool, and it runs only if you allow Analytics cookies.

If this ever changes, we will update this policy first.

Cookies and similar tools

Cookies are small files a website saves in your browser. Similar tools include pixels, tags, scripts and local storage. We group the ones we use into categories. You choose which ones to allow.

Category	What it does	Default
Strictly necessary	Makes the site work and remembers your cookie choices. It does not track you for analytics or ads.	Always on
Analytics	Helps us count visits and see which pages are useful.	Off until you say yes
Functional	Loads TheraSaaS forms, TheraSaaS calendars and other TheraSaaS tools embedded on this site and other content from outside services.	Off until you say yes. Clicking any form or calendar turns on all TheraSaaS tools.

We don't use remarketing cookies.

Our cookie banner and Cookie preferences

When you first visit, a small box at the bottom of the screen asks what you want to allow. "Reject all" is just as easy as "Accept all." To choose category by category, open "Review options." Optional categories start switched off.

Until you choose, we only use strictly necessary tools. Clicking a form or calendar, or pressing play on a video, also counts as a choice, but only for that group (TheraSaaS tools, or videos). This applies even if you chose Reject all. You can change your choices at any time, including turning TheraSaaS tools or videos back off. Use the Cookie preferences link in the footer of every page. Turning something off stops it from loading on our pages from then on. Cookies that a service already set stay in your browser until they expire or you clear them.

We use Google Consent Mode. This means Google tools on our site are told your choice and must follow it. If you have not said yes, Google Analytics does not load.

Global Privacy Control

If your browser sends a Global Privacy Control (GPC) signal, we treat it as "Reject all": Analytics cookies stay off, even if you pressed "Accept all" before. We also treat it as a request to opt out of any sale or sharing of your personal information. We don't sell or share, and we will keep it that way for your browser. You can still turn on TheraSaaS tools or videos yourself. Learn more at globalprivacycontrol.org.

Your browser settings

You can also block or delete cookies in your browser settings. If you block all cookies, some parts of the site, like remembering your cookie choices, may not work.

The tools we use

These are the outside services our website uses. Each one has its own privacy policy. We list only the tools this site actually uses.

Strictly necessary

• Website hosting (Cloudflare). Our host delivers the site to you and protects it from attacks. Like any web host, it handles your IP address and basic request details. It may set a security cookie to block bots.
• Your cookie choices. We save your choices in your browser (local storage key cookie_consent) so we don't ask on every page. This includes whether you turned on our TheraSaaS tools or videos by clicking one, and the date you did.

Analytics

• Google Analytics 4 (Google). Counts visits and shows which pages are used. It sets cookies named _ga and _ga_<ID> that keep a random ID for up to 2 years. We keep Google Signals and ads personalization turned off. Google says Google Analytics 4 does not log or store IP addresses. Google Analytics keeps visit data for up to 14 months. Google Analytics loads only if you allow Analytics cookies. Google's privacy policy and how Google uses data from sites.

• Google Tag Manager (Google). A tool that loads our Google Analytics tag. It loads only after you make a choice, and only the tags you allowed.

Functional and embeds

Online scheduling and the client portal

Our client portal is also run by a separate company. Those systems have their own privacy policies and terms. Information you enter there is handled under those policies and our Notice of Privacy Practices, not this website policy.

Who we share information with

We don't sell or share your personal information. "Share" means giving your information to other companies so they can show you targeted ads on other websites and apps. We don't do that.

We do give information to a few others, only in these cases:

• Service providers that help us run the website and reply to you, like our web host, and Google Analytics (if you allow it). They may use the information only to provide their service to us, and as their own privacy policies describe.
• When the law requires it, such as a valid court order or subpoena, or to protect the rights and safety of our clients, staff or others.
• If our practice changes hands, such as a merger or sale, as part of that change. We would keep this policy's protections in place.
• With your permission, for any other reason.

Children and teens

We help children, teens and families. But this website is meant for parents, guardians and adults. It is not meant for children to use on their own.

• Under 13. We do not knowingly collect personal information online from children under 13. If you are a parent and think your child sent us information through the website, please contact us. We will delete it.
• Under 16. We don't sell or share anyone's personal information, including that of anyone under 16. If you are under 16, please ask a parent or guardian before you choose any cookie settings other than "Reject all," and please ask them to contact us for you.
• Parents and guardians. If you contact us about your child, please share only what we need to reach you. We will talk about your child's needs privately.

How long we keep information

We keep information only as long as we need it:

• Website inquiries: We keep inquiries for as long as we use our client management system, unless you ask us to delete them.

• Google Analytics data: Google Analytics keeps visit data for up to 14 months.

• Privacy requests: about 24 months, so we can show we handled them.

• Client records: kept as the law requires, as explained in our Notice of Privacy Practices.

How we protect information

We use reasonable safeguards. Our site uses encryption (HTTPS). We limit who on our team can see website inquiries. We choose service providers that protect data.

No website or email system is 100% secure. Regular email is not encrypted, so please do not use it for private health information. We will never ask you for a Social Security number or payment card number by email or through a website form.

Your choices and rights

No matter where you live, you can:

• Change your cookie choices any time in Cookie preferences.
• Ask what information we have about you from this website.
• Ask us to fix information that is wrong.
• Ask us to delete your information. We may need to keep some of it if the law requires it.
• Unsubscribe from emails using the link in any email.

How to make a request

• Email: admin [at] carolinacounselingnc.com
• Phone: the phone number shown at the bottom of every page

Please put "Privacy request" in the subject line and tell us what you would like us to do.

• We'll confirm we got your request within 10 days and respond within 45 days. If we need more time, we will tell you why.
• We may ask you to confirm who you are, so we don't give your information to the wrong person. We will only ask for what we need.
• A parent or legal guardian can make a request for a minor child. Someone you authorize in writing can make a request for you.
• We will not treat you differently for using your privacy rights.
• If we say no to your request, you can ask us to look at it again by replying to our answer.

Notice at collection

This table sums up what we collect through this website and why.

What we collect	Examples	Why	Given to	How long
Contact details	Name, email, phone, mailing address	To reply and schedule	TheraSaaS (our form/inquiry service), our email provider	As long as we use our client management system, unless you ask us to delete them
Inquiry details	Who services are for, type of service, your message	To reply and match you with a clinician	TheraSaaS	As long as we use our client management system, unless you ask us to delete them
Device and usage data	IP address, browser, pages viewed, cookie IDs	To run and improve the site (Analytics, only with consent)	Web host; Google Analytics if you allow it	See "How long we keep information"

We don't sell or share any of these categories.

Links to other websites

Our site links to other websites, such as our scheduling system, client portal and social media pages. We are not responsible for their content or privacy practices. Please read their privacy policies.

Visitors outside the United States

Our website and service providers are based in the United States. If you visit from another country, your information will be handled in the United States.

Changes to this policy

We may update this policy when our website or the law changes. We will post the new version here and change the "Last updated" date at the top. If we make a big change in how we use your information, such as adding remarketing or sharing your information with advertisers, we will update this policy first, post a notice on our home page, and ask for your consent.

Change log

Date	What changed
November 12, 2026	First version of this policy.

Contact us

If you have questions about this policy or your privacy, please contact us:

Carolina Counseling, PLLC
702-A Johns Hopkins Drive
Greenville, NC 27834
Phone: the phone number shown at the bottom of every page
Email: admin [at] carolinacounselingnc.com

Related pages: Terms of Service · Cookie preferences

If you are in crisis, please do not wait for a reply. Call or text 988, text HOME to 741741, or call 911.