Frequently Asked Questions

Click the Request an Appointment button and the clinician will reach out to you at their earliest convenience.

Once an appointment has been scheduled with your clinician, you will receive an email from our secure client portal (TherapyNotes) inviting you to create a username to complete paperwork and provide demographic information.

Please reach out directly to the clinician for the most accurate information. Rates can vary based on the type of service and therapist, so getting in touch directly is the best way to ensure you have the correct details.

Most of our clinicians are credentialed with Aetna, BlueCross BlueShield, Cigna, Optum/United and Medcost. Our intake coordinator will verify your mental health benefits before your first appointment and communicate any out of pocket expenses.

We do not bill insurance for marriage therapy and our private rate is $150/session.

Interns provide services at a reduced cost of $40 per session and do not bill insurance.

We will gladly provide a Superbill, a document to submit to your insurance provider where you may get reimbursed for all or a portion of the funds you have paid.

You and your therapist will discuss the concerns that prompted you to seek counseling. Together, you will create treatment goals to achieve your desired outcome. All sessions are approximately 60 minutes.

In-person sessions are recommended; however, virtual sessions are provided through a secured client portal, TherapyNotes.

We send copies of our paperwork through our secure portal.

Here is additional information about Good Faith Estimates:

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate In writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider youchoose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good FaithEstimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.